Products & Tools
Workshops
We deliver seminars and workshops on the latest approaches to strategy development, sales practices, and organisational performance.
We are passionate about helping individuals and organisations transform themselves through development of individual skills and the alignment of service delivery with the customer.
Strategy Workshop
Strategy Workshop
We work with your executive team to uncover a completing story for the customer.
- Understanding competitive dynamics
- Identifying your competitive advantage and distinctiveness
- Developing a compelling story
- Connect people with business strategy
- Build commitment for change within the business
- Align service delivery with what the customer is willing to pay for
- Achieve results through rapid action
- Positioning the organisation for ongoing success
Fix the Basics Workshop
Fix the Basics Workshop
Half day or one day workshops designed for executive teams to help them prioritise initiatives.
Customer Centric - align service delivery with what the customer is willing to pay for:
- Identifying customer needs
- Understanding customer service requirements
- Aligning service capabilities with customer needs
- Developing a compelling value proposition
Sales – Best Practice Workshop
Sales – Best Practice Workshop
We work with your sales team to help them uncover customer insights.
- Map sale sales cycle
- What sales tools do they currently use?
- What business are we in?
- What are the unrecognised customer needs?
- Customer problems and pain points
- Differentiation
- Build your own story
This is a highly thought provoking and interactive workshop designed to uncover best practice within your industry.
×Brainstorming Sessions
Brainstorming Sessions
We use a number of brainstorming techniques designed to get the creative juices flowing and promote innovative ideas. These sessions can be particularly useful when you want to break out of the established patterns of thinking and develop new ways of looking at things. One such technique is “pineapple brainstorming” – write up totally unrelated words on a whiteboard (e.g. pineapple, car, window) and have your team generate ideas and thoughts around this word.
Learning & Development
The best corporate strategies and planning will mean nothing if your sales force don’t perform. The majority of companies only do "on the job" sales training. Skilled salespeople will give you the edge over your competitors.
We can customise our training for your specific market situation. These interactive, multimedia training programs includes case studies and practical exercises to aid learning.
Modern training facilities with natural lighting. Courses between 2-5 days in duration.
Essential Selling Skills
Essential Selling Skills
Skilled salespeople are essential in the current environment of hyper competition, eroded margins and the internet. This program introduces participants to the process of consultative selling. Participants will learn the communication and interpersonal skills needed to build rapport with prospects, identify needs, overcome objections, and gain commitment.
Participants will learn how to ask that Next Question™ which can uncover customer needs, identify hidden objections, and help close the sale.
×Advanced Account Management
Advanced Account Management
Account managers are not salespeople and to be successful requires a different set of skills. This program introduces participants to the process of account management. The account manager must develop strong relationships with client decision makers, learn how they do business, understand what motivates them, and find ways to add value to each client. Participants will learn to develop account plans, schedule business review meetings, motivate external salespeople, and skills coach.
Participants will learn how to ask that Next Question™ as a coaching tool.
×Sales Coaching & Managing
Sales Coaching & Managing
Sales managers can be the single biggest factor in the performance of your salespeople. This program introduces participants to the process of sales management. They will learn the importance of planning, measuring, and communicating sales results.
Participants will learn how to ask that Next Question™ as the preeminent, yet very simple coaching tool. Building skills and motivating salespeople has never been so simple.
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